Legal notice of the portal

1. Identification

Service name: ExpertoIT Support. Main contact email: soporte@expertoit.com. Main access domain: remotiam.com.

2. Purpose of the site

The site provides access to a portal for incident management, remote support, prepaid billing control and communication between customers and the technical support team.

3. Commercial model and prepaid wallet

The main service offered through the portal is remote technical support. This service is provided through a prepaid model linked to an internal customer wallet.

Unused prepaid amounts remain available in the wallet for future sessions and are not refundable, except where mandatory law expressly requires otherwise.

4. Intellectual property

The texts, designs, interface, branding elements and software components of the portal are protected by applicable intellectual and industrial property rights. Reproduction, distribution or transformation without authorisation is prohibited.

5. Responsibility

ExpertoIT Support makes reasonable efforts to keep the portal available, secure and updated, but cannot guarantee uninterrupted service in all circumstances, especially where availability depends on telecommunications networks, infrastructure providers, email services, payment providers or remote access tools.

6. External links

The portal may include links to external services such as payment gateways, software downloads or remote support tools. ExpertoIT Support is not responsible for the content or policies of third-party sites outside its own domain.

7. Applicable documents

This legal notice is complemented by the Terms of Service, Privacy Policy and Cookie Policy available in the portal footer.